Spectrum Healthcare Partners values the privacy and confidentiality of the information entrusted to it. Regrettably, this letter is regarding a recent incident that may have involved some of our patients’ information who received medical services from Central Maine Orthopaedics, a part of Spectrum Healthcare Partners.
On November 14, 2019, we determined that an unauthorized individual gained access to an employee’s email account on November 5, 2019. We immediately took steps to secure the email account and began an investigation. We began a comprehensive review of the contents of the email account, and determined that some patient information may have been contained within the email account, including patients’ names, dates of birth, addresses, amounts owed to Central Maine Orthopaedics, health insurance information, and other clinical and treatment information related to care received at Central Maine Orthopedics.
We have no indication that any patient information has been misused and this only affects some patients who received care at Central Maine Orthopedics. However, in an abundance of caution, we began mailing letters to patients’ whose information may have been contained within the email account on January 13, 2020. If you have questions regarding this incident, please call 1-844-987-1205, Monday through Friday, 9:00 a.m. to 6:30 p.m., Eastern Time.
We regret any concern or inconvenience this incident may cause our patients. We recommend patients review the statements they receive from their healthcare providers and insurers. If there are services you did not receive, please contact the provider or insurer immediately. A list of trusted billing vendors Spectrum Healthcare Partners uses can be found below.
To help prevent something like this from happening again, we are reviewing and further strengthening our internal IT security policies and procedures, providing more stringent security training for staff, and implementing stronger technical controls.
SHCP Trusted Billing Partners
Below is a list of trusted billing partners from whom patients might receive invoices or inquiries about payment for medical services at Central Maine Orthopaedics:
Change Healthcare (formerly known as McKesson)
Central Maine Orthopaedics
Central Maine Orthopaedics Ambulatory Surgery Center, LLC
Innovative Business Technology
Shields Imaging (mobile MRI)
Spectrum Healthcare Partners
Stevens Business Services
The Thomas Agency
Patients are advised to check their billing statements carefully. If there are services you did not receive, please contact the billing provider or your insurer immediately.